Bastards

Why do people not realise that the urgency with which their message gets pasesd on is inversely proportional to the degree of rudeness with which they treat the person taking the message? Therefore, someone who is lovely, will most likely be dealt with as soon as possible, maybe with even unasked effort being put in. Someone who is abrupt, rude, treats you like an idiot and is downright nasty might very well find their message being forgotten or put to the very bottom of the pile. It's not rocket science is it?